COVID-19 - UPDATE
As we are slowly getting back to life as we once new it, I wanted you to know what we are doing to care for both our employees and customers moving forward.
Our plan is as follows: Working remotely, connecting digitally: Our team is continuing to work normal business hours and has the resources and tools they need to do their jobs remotely. We are hustling from home and here to support you with the best-in-class service you’ve come to expect.
Shipping: Oak&Maison is a marketplace that connects with a number of hand-picked suppliers from all over the world. It is essential to us that our team in our distributor centers are safe. Everyone is working at least 6 feet apart which means we have reduced the capacity to assemble your orders. After your order has been shipped, average delivery time is 2 weeks but some orders may be delayed. At this time, essential items are being prioritized for all shipments and packages are spending longer times at sorting centers due to increased precautions being taken.
When will I receive my order? While we do not have exact information on the length of the delay at this time, we are monitoring the status closely and will keep you posted about when your order will arrive. If you have further questions, please reach out to us.
Can I still shop? Yes, we are still taking orders at this time, but delivery will be delayed. If you do place an order, we will keep you updated on delivery and you can also track the latest status of your order here.
We will continue to keep an eye on the situation and make further adjustments to our action plan if and when necessary. The health and well-being of our clients, team, and community are of utmost importance to us and will continue to be our north star as we navigate the road ahead.
Thank you for your support of our business—we are truly grateful.
- Anissa, Owner