Is your website secure with my personal information?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. 

Do you provide a quality guarantee for all the products being sold?

We do! At Oak&Maison, your satisfaction is our priority.  Every purchase comes with a risk-free 90-day guarantee. If you don't have a positive experience for ANY reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase. We are always available for contact if you have any concerns and we will always make sure to right any wrongs. 

How can I get in contact with you?

We handle customer service through email. Send us an email at hello@oakandmaison.ca with any questions that you have. 


How long does shipping take?

Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Please allow up to 5 business days for your order to process. Once you order has been shipped, you will receive a notification through email. For domestic orders in the United States, your package will arrive in 2-3 weeks.

I ordered two products, but have received only one... what's happening?

Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. 

Do you ship Internationally?

Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.